The Aspen Hill Club is looking forward to re-opening as soon as we are given the go ahead. In the meantime, we are working on cleaning and safety protocols.

More information coming soon

More information coming soon

More information coming soon

More information coming soon

  • Remember to wear your mask when you exit your car and when entering the Club. Keep the mask on when you are engaging in conversation – that part is extremely important.
  • Keep your social distance when on the court and when having conversations with others.
  • Bring your own towel, water bottle, chair if necessary. We are trying to limit the items that people touch in order to keep you safe.
  • You will notice large canisters of wipes at every bank of courts. We have hand sanitizer in the Club as well.
  • Our restrooms are being cleaned frequently and hourly. It is important that you wash your hands, do not touch your face and be smart about your processes.
  • All courts must be reserved via the Kourts app. If the App is not working correctly on your phone, it is suggested that you delete the app and reinstall the app. This should resolve the issue. At this time we will not be answering the phones.
  • June 1, 2020, you will be able to reserve courts for 1.5 hours for doubles and we will expand our operating hours to begin at 8:00am until 6:00pm. (Court usage in the afternoons has not been as busy as the mornings. Because the Club is not fully open and because we are staffing the front desk from opening until 6:00pm, during this time we will reserve the right to close the Club early if we do not have courts booked for afternoon play.)
  • Members are able to take private lessons, or semi-private lessons with two family members who have quarantined together.
  • June 15, 2020, we will begin allowing group lessons with no more than 4 players (plus pro) in a given group at a time.
  • Members should confirm with their pro the night before that they are feeling well & and exhibiting no symptoms of illness.
  • Please DO NOT come to Aspen Hill Club if you are feeling ill.
  • Please do not enter the Club to check in more than 10 minutes before your lesson or spot time.
  • One person per spot time group checks in the entire court.
  • One person is allowed to enter the bathroom at a time.
  • Please wash/sanitize your hands prior to and after your lesson.
  • Only Pro picks up tennis balls, students can assist by “scooting” balls with their racket.
  • Only one parent/family member can come to the club and can be on the court’s sideline observing (bringing a chair is optional).
  • Members need to bring their own water, towel, chair, and sanitizer for on-court use.
  • Pro shop is closed; however, you can call Tim at 301.598.3100 to set up racket pickup/drop off.
Exercise Your Options
In addition to reopening our Fitness Center we will continue to offer virtual Group Exercise Classes. You will need to register for each virtual class you plan on attending. We encourage you to "exercise your options" and keep your membership active so you are able to participate in all our our fitness offerings.
Questions? Contact Group Exercise Director, Heather Williams at hwilliamsahc@gmail.com.

More information coming soon

The Pro Shop will have limited hours Sunday to Saturday from 10:00am to 2:00pm. 

To protect members, we will perform following procedures:

  • One customer in the store at a time
  • Staff wears gloves and face masks when assisting customers
  • Staff will disinfect rackets
  • Staff will cover racket handle with plastic wrap
  • No signatures on credit cards to minimize contact
  • Customers call Pro Shop at 301-598-3100 for drop off and pickup

 

More information coming soon

7/10/20

The Club will close at 1:00pm on Saturday and Sunday as we do not have any reservations passed 11:30am. It is not feasible for the building to remain open and the Club to be staffed if we do not have reservations for the afternoon.
Moving forward, if the weekend reservations are not made for afternoon play by Friday at 12:00pm, we will close at 1:00pm each weekend.
Danielle Bouchard, GM

7/8/20

Our first week of Fitness has come and gone and all has gone well. Because our processes have worked well and we have an understanding of how things are working within the Fitness Center, we have decided to make some changes to our current policies.
On Monday, July 13th, we will open the Fitness Center at 7:30am with 1 hour reservations and a 15 minute break in between each session. We will also modify our afternoon hours as they have not been the most popular.
The Following Will Be Our Operating Fitness Hours:
Mornings, Monday – Friday
7:30am – 8:30am
8:45am – 9:45am
10:00am – 11:00am
11:15am – 12:15pm
Afternoon/Evening, Monday – Thursday
3:45pm – 4:45pm
5:00pm – 6:00pm
6:15pm – 7:30pm
Afternoon/Evening, Friday
3:45pm – 4:45pm
5:00pm – 6:00pm
Saturday/Sunday
8:00am – 9:00am
9:15am – 10:15am
10:30am – 11:30am
11:45am – 12:45pm
In order for us to change the time frame, we need to manipulate our reservation system without skewing the current reservations. Therefore, reservations for these new time frames will be available on Sunday, July 12 at 2:00pm.
We are also changing the number of participants to 20 per hour. Although we have not met our initial number of 15 per session we are hopeful that our numbers will continue to increase each day and week.
Things to Remember:
•Wear your mask to and from your car and when in the facility.
•Use the Ozone spray that we provide to clean before and after you use equipment.
•Remember the locker rooms are closed except for the restroom area.
•Bring your own towel, water and stretching mat.
Tennis Member Update
•Please remember to wear your mask when you are not playing tennis.
•Remember… be kind. Don’t use all the usable space, benches for bags and “stuff” and remember to share with others that are playing on adjacent courts.
•Do not touch other players tennis balls, instead, use your racquet or kick the tennis ball back to them
Covid-19 is still among us so please make sure you take all the necessary precautions. Consider those around you and please consider the team as they are doing all that they can to create a safe place for you.
Danielle Bouchard, GM
Aspen Hill Club

7/6/20

As of today, July 6, in accordance with the State Executive Order, and along with the more recent information regarding face masks, we are updating our mask policy to include when exercising on cardio equipment.
When must a face covering be worn?
A face covering must be worn whenever a person is in public. This includes:
• Gyms and fitness centers, including when exercising
• Exercising or interacting with others outdoors, when physical distancing is not possible
We will be enforcing this policy beginning today, July, 6, 2020.
Another update regarding fitness will be provided by July 9, 2020.
MGMT
Tennis Member Update: 7/6/20
A friendly reminder regarding tennis balls – please do not touch other members tennis balls when the tennis ball accidentally ends up on your court. Simply scoot the tennis ball over with your racquet or kick it over with your foot. DO NOT pick up the tennis ball with your hands.
MGMT

6/30/20

All Inclusive Member Update
It has been over 7 weeks since we first opened the Club for outdoor tennis and so far, everything has gone well. On July 1, 2020 we will open for fitness with limited hours with registration necessary. If you need information on how to sign-up for a fitness spot, please see the update on the website dated June 24, 2020 or CLICK HERE.
We have worked tirelessly to keep the Club going since re-opening. We continue to incur our monthly expenses including payroll for the directors, full-time, front desk, maintenance and soon, our fitness team. Everyone is excited to be back at work even during these unusual times and we will do everything we can to keep you safe.
Now that we will be open, with limited capacity and limited amenities, you will begin seeing invoices from the Aspen Hill Club again. Because we will not be open to full capacity, we will not be billing full dues. Below is a description of how billing will take place.
Presidential Tennis Members: On June 1, 2020 our tennis members were billed 50% of dues for the month of July. Our July 1 billing is right around the corner and we will be billing for August. On your July 1, 2020 statement for August dues, you will see 75% of the full dues rate.
Regarding tennis, particularly on the weekends, we have been keeping the Club open until 5:00pm on Saturday and Sunday with no courts being used between 12:00pm and 3:00pm and only 1 or 2 courts being used after 3:00pm. If minimal usage continues after 12:00pm, it will not be financially feasible for us to leave the Club open until 5:00pm. Early closures may take place based on usage or lack thereof.
Congressional Fitness Members: Because the fitness center has been closed since March 16, 2020, you have not received any statements during the closure. With the fitness center opening on July 1, you will receive your first statement on July 1, 2020 for the period of August 16 – 30. That will be 25% of the full monthly dues rate. As you know, we provide statements one month in advance; therefore, you are only being invoiced for the last two weeks of August at 25% of the full monthly dues rate.
For those of you who are not comfortable returning now, feel free to contact Tina Mance-Lee at tlee@aspenhillclub.com, Lori Carter at lcarter@aspenhillclub.com, or Mindy Carter at mcarter@aspenhillclub.com and we can place your membership on inactive until you are ready to return. During your time of being inactive, you will not have the ability to sign-up for a fitness center visit, participate in virtual classes, or reserve tennis courts.
The team and I will continue to do what we can to ensure you are in a safe environment. We certainly appreciate your support and patience during these unprecedented times.
Please stay safe –
Danielle Bouchard, GM
Aspen Hill Club

6/24/20

Welcome Back! Fitness Reopening

The Fitness Center will open Wednesday, July 1, 2020.
Operating Hours: 
Monday – Thursday 8am – 12pm, 3pm to 7pm
Friday - 8am - 12pm, 3pm - 6pm
Saturday and Sunday 8am to 1pm
By Reservations Only: 45-minute workouts
At this time we are using 1 entrance only, the one located on the deck adjacent to the tennis courts
It has been quite a long road for us to get to this point. I understand that safety is your biggest priority and please know that it is ours as well. As much as we want to protect you, we need to protect the team too. Together, I feel confident that we can make this happen.
Most Important:
  • If you are not feeling well, Please Do Not come to the Club (please be respectful of others – the Club reserves the right to ask you to leave).
  • If you have recently been exposed to Covid-19, please make sure you have quarantined for 14 days prior to coming to the Club.
  • If you are at higher risk for severe illness, you should avoid visiting gyms & fitness providers. People at higher risk for severe illness include adults 65 or older and people of any age who have serious underlying medical conditions.
  • If you are sensitive to cleaning solutions or disinfectant smells, you may consider not attending the gym at this time.
Here’s what we have done in the past few months:
During our closure, we hired Redcoats to clean the fitness equipment, locker rooms, studios, etc. Recently, we invested in an Ozone system which will help you and help us keep the things you touch cleaned and sanitized. At the point of entry to the Club, you will be provided with an 8oz bottle of sanitizer and cloth.
The sanitizer and system is made by Tersano. “The Tersano SAO Dispenser turns ordinary cold tap water into Stabilized Aqueous Ozone (SAO™), a powerful natural cleaner, deodorizer and sanitizer. SAO works as a safe and sustainable replacement for traditional chemical cleaners, deodorizers and sanitizers. 
  • Ozone is 50% more powerful than chlorine or bleach
  • Proven efficacy, Ozone kills up to 99.999% of bacteria, viruses, and mold
  • Sanitizes hard surfaces at contact 10 times faster than regular bleach products
  • Aqueous Ozone dissipates in minutes without leaving any residue
  • Aqueous Ozone is the most powerful broad-spectrum microbiological control agent
  • Aqueous Ozone is nontoxic, and it produces no toxic by-products
  • Aqueous Ozone is clean and environment-friendly; its only by-product is oxygen
  • Aqueous Ozone is extremely effective as a disinfectant at relatively low concentrations
  • Aqueous Ozone is much safer than conventional chemicals and provides sanitization without toxic additives
  • Safe on hard on hard, non-porous surfaces
I understand that returning may be a difficult decision for you. That is why the Aspen Hill Club has been proactive in making sure we provide a safe environment. We all know that we are in this together and you need to do your part in keeping your fellow fitness participants healthy too.
Our New Protocol
The following items/locations will be closed:
Locker rooms, showers, sauna, whirlpool, Indoor Tennis Courts, All studios, Pool, Racquetball Courts, Basketball court, Child Minding, Lobby, Lounges, Water Fountains, Café, Massage, Fans located throughout the Club, and No stretch mats (you can bring your own – but must stretch 6 feet away from others)
Our Team:
• The team will be wearing masks
• The desk team and fitness team will be behind Plexiglass for your safety and theirs
• The team will continue to practice good personal hygiene during their shifts by washing their hands frequently
What you can expect:
  • Masks upon entry and must be on when conversing with others, or when not on cardiovascular equipment.
  • Operating hours of 8:00am to 12:00pm and 3:00pm to 7:00pm Monday through Friday and 8:00am to 1:00pm, Saturday and Sunday (modifications will take place based on usage) .
  • 15 people will be permitted in the gym every 45-minute period by “Reservation Only” (if your reservation is for 8:00am to 8:45am and you arrive at 8:30am, you will still have to leave at 8:45am) You will not be able to stay into the next 45-minute block and you will be asked to leave at every 45-minute period.
  • You will walk to the Fitness Center by way of the Café and East Lounge – follow the signs.
  • The Reception Desk team will provide you with a disinfectant solution and towel – you will be responsible for wiping your equipment prior to and after your workout. Once your workout is completed you will return the towel and remaining solution to the reception desk.
  • You will exit the Fitness Center by way of the locker room hallway and up the West Stairwell.
  • Signage will be posted throughout the Club indicating social distancing along with points of entry and exit.
  • Equipment removed from the fitness center or tagged as “Do Not Use” or “Unavailable” (please do not use or move the signs).
  • Limited use in locker rooms (rest rooms only).
  • No areas inside for seating or congregating.
  • A Group Exercise update regarding virtual classes will be provide soon.

 

These precautions are designed to keep you safe. Although we understand some of you may not be inclined to follow the guidelines, I would suggest that you place your membership on hold until these guidelines are no longer necessary. If you are not ready to come back to the gym, I understand, and the Club can provide you with an opportunity to place your membership on hold or inactive. You can contact Tina Mance-Lee at tlee@aspenhillclub.com or Lori Carter at lcarter@aspenhillclub.com
We reserve the right to ask anyone to leave for noncompliance of our policies.

 

What to Bring:
  • Water
  • Towel
  • Stretch mat
  • Hand sanitizer
How To Secure a reservation for your workout in the Fitness Center (click on each link to open up into a PDF)
Danielle Bouchard
GM, Aspen Hill Club

6/22/20

July 4th Holiday Hours

Friday, July 3rd, 2020 the Club will close at 5:00pm

Saturday, July 4th, 2020 the Club will close at 2:00pm

 

Fitness Update:

Fitness Opens Wednesday, July 1, 2020 at 8:00am

Reservations will be necessary

The full protocol for fitness will be posted on Wednesday, June 24, 2020 by 5:00pm

 

Tennis Update:

Beginning July 1, we will extend our tennis hours to the following:

Monday through Thursday: 8:00am to 7:30pm

Friday: 8:00am to 6:00pm

Saturday & Sunday:  8:00am to 5:00pm


6/20/20

On May 13, 2020 we opened outdoor courts. We took great pride in making that happen and ensuring your safety.
At first everyone was on board with following protocol, but it seems that over time, some have become “lax”. Let me remind you…
1. You must wear your mask to and from your car.
2.When you are not playing tennis and simply conversing, you must wear your mask.
3.If a tennis ball that is not yours crosses over to your court, DO NOT pick it up. Provide the opportunity for the other players from the other court to get their tennis ball.
4.DO NOT spit on the court (the virus can spread from your saliva).
We have learned recently that outdoor tennis is one of the safer sports to play, but that does not mean that you forget about our protocol.
For those of you that have become lax, please make it right. Perhaps protecting yourself is not important but protecting others that is a necessity and our protocol. As stated in previous emails, please do not put myself or my team in a situation where you are asked to leave.
Danielle Bouchard, GM
Aspen Hill Club

6/19/20

As promised, I am delivering an update regarding fitness. Although most clubs are opening today, June 19, the Aspen Hill Club Fitness Center will remain closed until…July 1, 2020.
The pool remains under construction and will not be open at this time.
We have cleaned the fitness center multiple times over the past few months. We have placed equipment 6 feet apart, and we have blocked off certain areas. We assure you that your safety is what is most important.
Early next week I will provide you with another update regarding our new protocols, policies and procedures, along with what will remain closed and how we will manage our new processes.
For now, the team and I thank you for your continued support and your understanding of our delay. We want to make sure the environment is safe and that you are ready to come back.
Please look out for my next member update next week.
Danielle Bouchard, GM
Aspen Hill Club

6/16/20

Fitness:
You may or may not be aware, Montgomery County has been given the green light to open fitness centers on Friday, June 19 at 5:00pm. The Aspen Hill Club is a unique Club that caters to families and our senior adults. We know that many of you are not sure if you want to return just yet and we do understand.
The team and I have worked diligently to ensure your safety and certainly have provisions in line to continue with those processes.
At this time, I have made the decision to delay the opening of the fitness center. I will post another update on Friday, June 19 regarding when we will open along with the processes in which we will have.
We will see you soon but not as soon as the County suggests.
Tennis:
Beginning June 17, 2020, you can invite One (1) guest to play tennis, with a visit of one (1) time per month. July 1, 2020 there will be an increase for guests: $18 per visit.
Beginning Monday, June 22, 2020 we will have benches on the sideline for you to sit on or you can continue to bring your own.
The Team:
Many of you donated toward the first Labor Fund that we established when we first closed, and it has been amazingly helpful. As uncomfortable as it is to ask, I would like to open the Labor Fund again for any of you that would like to contribute or continue contributing. It is imperative that we have the funds to support the full-time staff. They have worked tirelessly since we closed in March and they have continued to perform throughout this pandemic. In advance I thank you.
Please email Mindy Carter at mcarter@aspenhillclub.com. Include your name, amount you would like to contribute, and method of payment. Billing your account for the Labor Fund would be simplest as we have that information on file. However, if you elect a different payment method, you can state that in your email and a call will be placed to assist you in that process. This amount will appear as an Aspen Hill Club Labor Fund Contribution on your July 1, 2020 statement. This is an optional donation and any amount can help.
Danielle Bouchard, GM
Aspen Hill Club

6/12/20

At this time, we do not have any reservations for Saturday, June 13, 2020 beyond 12pm.  Without the reservations, there is no need for the Club to remain open beyond 1:30pm.  Based on the lack of reservations, the Club will close for outdoor tennis at 1:30pm, Saturday, June 13, 2020.

Thank you in advance for understanding this decision.


6/10/20

On June 9th, I posted an update in relation to revising our weekend hours. In retrospect, it was the wrong decision. At this time we will remain open until 5:00pm; however, if the courts are not being utilized, we reserve the right to close the Club earlier than 5:00pm. Decisions on an early closure will be made on a day-by-day basis based on the court reservations.
Thank you for your patience during this time.
Danielle Bouchard, GM

6/9/20

It has been wonderful seeing many of you on the outdoor courts. Each day, more members are venturing out and playing tennis with friends or family. Really great to see that you trust our system!
Here is some good news…Beginning Monday, June 15, 2020 we will be teaching group lessons. No more than 4 players on the court with a teaching pro providing instruction. Also beginning Monday, June 15, 2020 we will keep four outdoor courts open until 7:00pm. By doing so, we hope that our evening players will take advantage of the additional hour. Please note, we are constantly evaluating court usage in order to determine what is working best for the majority.
However, our weekend play, particularly in the afternoons has been rather slow. Based on the usage or lack thereof, we will be closing the courts at 2:00pm for the weekends beginning Saturday, June 13, 2020. We will leave four courts open until 2:00pm for now and will add courts if necessary. At this time, we reserve the right to close the courts earlier if they are not reserved.
We thank you for your support as we continue to navigate through this challenging time. For now, we continue with outdoor tennis, with close monitoring of court reservations so we can make the best decisions moving forward.
Best of Health,
Danielle Bouchard, GM
Aspen Hill Club

6/5/20

Please read entire update.

It has been 12 weeks since the Club was closed per Governor Hogan’s mandate. On June 3rd, he announced Phase #2 beginning Friday, June 5th at 5:00pm. Gyms and Fitness Centers are not in this part of Phase #2 just yet, and no doubt Montgomery County will continue to lag-behind.
I have been asked the question many times over the past few weeks: When do you think the gym/fitness center will open? The only answer I can provide is that it is not up to me. However, once given the green light to open, we can make a decision then to open right away or wait. If we feel confident in our processes, we will open right away. So far, we are on the mark to make that happen. I and the team absolutely look forward to seeing you and we can’t wait for that green light to flash! Your support to the Club and the team has been remarkable and I am incredibly appreciative!
But it is also time to be frank about what is taking place at the Club. For those of you that swim, the pool will not be open, and it will not be open until the fall. While we were closed, construction at the pool was shut down as well. During the closure, we were able to take a closer look at the pool roof and really evaluate what the next steps should be. That process has taken us to June 8th, 2020. On Monday, June 8th, we will begin construction again. It is an extensive project, costly, and Covid-19 could not have come at a worse time for us as we will also have to cancel our traditional “Kids Summer Camp”.
Not having “Kids Summer Camp” is painful for us. It is a fun and exciting time of the year and we know that your kids love it! It is a lot of work but being able to see those smiling faces and knowing how happy it makes you, mom & dad, makes it even more difficult for us this summer.
If you are wondering why we can’t host our traditional summer camp, here is why… While the pool is under construction, mainly while working on the roof, the field that we usually use for kid’s camp will be the construction zone. Metal panels, roofing material, ladders, mechanical lifts, heavy equipment, etc. For the safety of your kids, I don’t feel it is a wise combination to have curious kids in the midst of a construction zone, and I feel confident you agree. If we are able to find an alternate space outside where we can host 2-hour blocks of kid’s activities, we will certainly make an effort.
However, the Club will be hosting two hour Junior Tennis Clinics throughout each day beginning mid-June. There will be more information to come regarding a start date, levels, and times.
I recently posted a Tennis Member Update regarding dues. Please note, at this time, our fitness members, those of you with Congressional Memberships, are not being billed for dues.
Next week there will be a Member Update that is geared toward guidelines on what it will look like when the Club reopens for fitness. Until then, please stay safe and continue to practice social distancing.
Best of Health,
Danielle Bouchard, GM
Aspen Hill Club

6/1/20

Discounted Dues - In Advance, We Thank you!

Dear Tennis Member,

I hope this letter finds you doing well, keeping healthy and doing all the right things to keep safe. It has been a long road to arrive to this point in writing a letter to you regarding membership. As you know, we opened 6 outdoor tennis courts on Wednesday, May 13. By Tuesday, May 19, we had a total of 10 courts open and ready for play. Many of you braved and trusted that we would have good systems in place to keep you safe. And so far, all has gone very well with the reopening of outdoor tennis.

It has been quite an experience managing such a facility and its team during Covid-19. Some of you were generous by contributing to our Labor Fund and we are grateful for your contributions. I am also grateful that you have stuck with us during this time and for your continued support. I know that it has been and continues to be difficult for many.

During the mandated closure, the Club continued to maintain operations from a facility perspective. Vendors, monthly contracts, and utilities did not dissolve during this time as we have continued those financial responsibilities and obligations.

We have now entered our most costly season for tennis. The resurfacing, materials, cost of goods, and the daily maintenance are quite an undertaking. For those of you who prefer to play on hard courts, our two outdoor hard courts will be resurfaced mid-June. Our commitment is to continue providing outdoor tennis through the season, weather permitting.

As difficult as this has been on you, it is important to keep the Club afloat financially. If we are unable to cover our cost, sustaining this large Club will be very difficult. With that said, we will begin charging dues on Monday, June 1, 2020 at a discounted rate of 50% for your July dues. As you know, we did not collect dues during our closure.

If you have questions, please contact Tina Mance-Lee at tlee@aspenhillclub.com or Lori Carter at lcarter@aspenhillclub.com.

Best of Health,
Danielle Bouchard, GM
Aspen Hill Club


5/22/20

I do hope this message finds you all doing well. I am sure many of you have enjoyed being outside while enjoying some fresh air. We opened our courts on Wednesday, May 13 and each day we have more members that are trusting our processes and feeling safe on our courts. We love seeing you out there!

Based on how well the past week or so has gone, it is time to make some more changes to our policies and I will begin with the very basic reminders:

  • Remember to wear your mask when you exit your car and when entering the Club. Keep the mask on when you are engaging in conversation – that part is extremely important.
  • Keep your social distance when on the court and when having conversations with others.
  • Bring your own towel, water bottle, chair if necessary. We are trying to limit the items that people touch in order to keep you safe.
  • You will notice large canisters of wipes at every bank of courts. We have hand sanitizer in the Club as well.
  • Our restrooms are being cleaned frequently and hourly. It is important that you wash your hands, do not touch your face and be smart about your processes.
  • All courts must be reserved via the Kourts app. If the App is not working correctly on your phone, it is suggested that you delete the app and reinstall the app. This should resolve the issue. At this time we will not be answering the phones.
  • June 1, 2020, you will be able to reserve courts for 1.5 hours for doubles and we will expand our operating hours to begin at 8:00am until 6pm. (Court usage in the afternoons has not been as busy as the mornings. Because the Club is not fully open and because we are staffing the front desk from opening until 6pm, during this time we will reserve the right to close the Club early if we do not have courts booked for afternoon play.)
  • June 1, 2020,  we will begin providing private lessons only, or semi-private lessons with two family members who have quarantined together.
  • No clinics at this time
  • Each Pro will be trained on how to provide the lesson in a safe manner
  • Each Pro will be in-charge of the tennis balls - You will not touch the tennis balls
  • There will be no serving during the lessons
  • Both of you will wear a mask when conversing
  • All lesson charges will be placed on your Aspen Hill Club account

If you need to discuss your account, you can reach out to Tina Mance-Lee at tlee@aspenhillclub.com or Lori Carter at lcarter@aspenhillclub.com.

If you have not played tennis yet, I certainly hope that you do soon. Outdoor tennis, if taking all the right precautions, is a great way to get your fitness in while getting some well needed fresh air.

Have a great Memorial Day and remember, we close at 1:00pm on Monday, May 25th.


5/12/20

Are you ready for some outdoor tennis? We are! And thanks to the following team for making it happen:

Led by Zaf Khan… Mike Havenner, Elvin Rivera, Duane House, Anthony Palomino, Kamal Khan, James Morrison, David Finlay, John Woodend and Eric Suchinsky. They’ve been working for the past two weeks, weather permitting, on getting courts open and here we are ready to make it happen.

I want to reiterate some very important points for tomorrow’s opening:

  • You must wear a mask while at the Club except for when playing on the court.
  • Bring your water, towel, and chair to sit in if you feel you will need to take a break and remember to take your trash with you.
  • Reservations open at 6pm this evening, May 12.
  • Members are limited to 1 hour of play per day.
  • Members are limited to 2 “active” reservations per week – Ex: (Monday 9am and Tuesday 9am, after you have used the first
  • reservation you can then book the second one).
  • At this time, only Presidential members can book and play on the courts and No Guests permitted at this time.
  • One point of entry located on the deck – door will be propped open.
  • One person can check for the all players on the court.
  • One point of exit – signs will direct you.
  • Upstairs restrooms will be available – one person at a time.
  • We have social distancing placards showing where to stand and reminding you to keep your social distance.
  • In the event of rain and based on the remainder of the Club being closed, we may not staff the Club for outdoor tennis if 50% or more of the day is rain regardless of morning or afternoon. This is uncommon ground for us, so we ask for your patience during rain events as we determine how to proceed.We are operating on limited staff, if you have accounting questions you can reach out to Tina Mance-Lee at tlee@aspenhillclub.com, or Lori Carter at Lcarter@aspenhillclub.comand either one can assist you with your accounting question.

See you tomorrow!

Danielle Bouchard, GM


5/11/20

Since the last member update, many of you have been writing with questions and concerns. I have worked toward answering each email individually, but as you know, with a Club as large as ours the emails can be significant. Below, please find answers to thoughts you may be having:

  • We will have an “open” point of entry on the deck. The entry door will be propped “open”, so you do not have to touch the door handle.
  • We will have a separate point for exit with a push door – no hands necessary.
  • We will have social distancing markers showing where to stand.
  • Your AHC team will be wearing masks and soon will be behind plexi-glass (that has not taken place yet but will soon.)
  • The Kourts system will be up and running by 6:00pm Tuesday, May 12, 2020. If you have tried to log on, you will not be able to reserve courts until Tuesday, May 11 at 6:00pm.
  • One person can check in the entire group – we will be walking the courts to make sure all players registered to play are the players playing.
  • I am depending on you to assign the “ball person” that is the player in your group that will handle the balls. This is up to you and how you want to handle that process.
  • If you are not comfortable playing because someone in your household is at high risk, please read the CDC recommendations. I am not at liberty to recommend what you should or should not do.
  • I do not have a timeline on when our current policies will change. This will depend on our government leaders, my industry leaders, and what is best in each phase.
  • We are limiting the things you touch at the point of entry and on court for safety reasons.

I am working toward doing all that I can to keep you safe. Again, I ask that you do the same as well. See you at the Club – but if you are not ready, I certainly understand.


5/8/20

While the stay at home order is still in place, Governor Hogan approved outdoor tennis as of May 6, 2020.  We know you are excited about playing tennis outdoors so we will have 6 outdoor courts open by Wednesday, May 13, 2020.  We ask for your patience as we maneuver how our processes will work and we will manage those processes with each passing day.  Below you will find the guidelines and policies during this time.

Please be reminded that if you are not feeling well, regardless of your symptoms, do not come to the Club.  If we recognize that you are not well, and other members raise concern, you may be asked to leave.

The following spaces or services will be closed to members:

  • Locker rooms, Indoor Tennis Courts, All Studios, Fitness Center, Pool, Racquetball Courts, Basketball Court and Child Minding, Lobby, Lounges, Café, Massage, Ball Machine
  • No Towel Service and No Water Stations Will Be Provided (water will be sold at the reception desk)
  • All accounting and member services will be provided via the phone or email (no cash purchases at this time)

Social Distancing:

  • Markers will be placed at the reception desk indicting where to stand for check-in and where to exit
  • People should stay at least six feet apart to maintain social distancing
  • Players should stay on their side of court and avoid changing ends
  • All entrances to courts will be locked at the end of each day

Items you should bring:

  • Members must wear masks or facial coverings except when playing tennis and remain at a social distance throughout your game
  • Bring your own hand sanitizer
  • Bring your own water or purchase a bottle at the reception desk
  • A new can of balls must be used and players should determine among the group how they can best handle the tennis balls while playing (new balls can be purchased at the reception desk)
  • A portable chair (benches will not be provided)
  • Bag for trash (you must remove and take your personal trash with you)

Outdoor Tennis – Courts available from 9:00am to 6:00pm only:

  • The Club deck entrance will be the only entrance open at this time
  • We will not be answering the phone during this time
  • There will be no congregating on court or on Club property
  • No more than 4 players on court, no guests, or observers on court or on Club property
  • Kids 18 and under can only play with their parents
  • Online reservations only through Kourts beginning on Tuesday, May 12 at 6pm - If you need assistance accessing the Kourts app, please contact Alex at aaguendel@aspenhillclub.com or Elliott at edatlow@aspenhillclub.com
  • Check in at the reception desk no more than 10 minutes prior to your reserved time
  • At this time and because courts are limited, reservations for singles and doubles will be 1 hour If you are unable to play, please remember to cancel your reservation so another group can have that court time
  • You will be asked to leave after your time is completed so appropriate measures can be taken to clean any necessary items and areas
  • In the event of rain the club’s voice mail will be changed to reflect if we will be closed for play
  • Wash your hands prior to and after playing
  • Lobby restrooms will be available one person at a time
  • No coaching or lessons at this time

Any member in violation of our outdoor tennis guidelines will be asked to leave the Club and may result in suspension of membership.


5/6/20

Governor Hogan had a press conference today stating some very important and good news. While stating that outdoor activities such as golf, tennis, fishing, camping, etc., can take place, he also stated it in a manner that does not have us open the Club for tennis as of yet. Please read an excerpt from WTOP regarding Hogan's press conference below:

During the briefing, Maryland Gov. Larry Hogan also shared updates that the state appeared to be on track to begin “Phase One” of his reopening plan, possibly as soon as next week.

Though the stay-at-home order has not been revoked, Hogan did say that Maryland will begin opening access to certain outdoor activities, such as golf, tennis, camping, fishing, boating, state park facilities, beaches and other activities where access is controlled by the state government, starting Thursday morning.
Because we are not controlled by the state government as described above, we remain closed until we are told that we can reopen along with other small businesses within the state of Maryland.

We are working on getting outdoor tennis courts ready for play at this time with the intention of having outdoor courts available to you once we are given the green light to reopen. If our COVID-19 numbers continue to decline next week as Governor Hogan stated, it appears as though we may have a green light to open soon. Until then, we will keep working toward ensuring you have a safe Club to return.


4/28/20

I certainly hope this message finds you all doing well. I know this situation we are in has been and continues to be difficult. I want to thank each and every one of you for participating in the “stay at home” mandate and helping to slow the spread of Covid-19. I am grateful that you are playing your part in ensuring those of us at high-risk are being kept safe.

I also wanted to inform you that we will not be processing dues once again. I hope this eases any angst you may have regarding your Club monthly dues. For those of you who have paid annually, we will be extending your annual payment by the number of months that we are closed for business.

A huge “shout out” to our members that are on medical teams and are facing Covid-19 on a daily basis. You are amazing people and we are proud to have you as part of our AHC family. You are an inspiration to me and very likely to many others!

On Friday, April 24, Governor Hogan put out his reopening plan. It appears to be a three phased plan. Although we don’t know when Phase #1 will begin, we know that it includes outdoor activities of sorts.

Outdoor tennis is on the list of activities that can resume. The tennis bubble was removed a week ago and we will be ready to have those four courts open for play when we are given the go-ahead with Phase #1. We will have restrictions but at this time I do not have those outlined for you; however, I will have a plan outlined soon.

Outdoor fitness may be on the Phase #1 plan as well and if so, we will figure out a way to make that happen in one capacity or another.

Regarding indoor activities, that appears to be in Phase #2. Phase #2 is based on when Phase #1 begins and is completed. At the current rate of Covid-19 cases in our region, it will be several weeks before Phase #2 begins.

All I can ask is that you hang tight until we all have more information. Stay tuned, more to come by the end of the week.

Stay safe!

Danielle Bouchard, GM


4/15/20

I wanted to take a moment to thank those of you who have contributed to our Labor Fund. The support of our members means the world to the team. They are forever grateful as am I.

We know these are difficult times for you as well. We miss the day-to-day as much as you, if not more. For us, service and fitness is ingrained in who we are. Not being able to see you and provide all of those services is quite painful. For the most part, the team consists of extroverted people and when extroverts can’t be with other people, well…it’s much more difficult!

For those of you who follow us on Instagram and Facebook, you are likely seeing posts from team members that you usually would not see. In order to continue our connection with you, I have asked the directors to pitch in and write things that would provide you a little insight on who they are outside of the Club, along with things they are doing during this time of quarantine while helping to provide a glimmer of hope! And to add more glimmers of hope please continue to enjoy the virtual classes and tutorials that we are offering. Check us out on Facebook, Instagram, Blog, and Website.

Lastly, I wish I could answer the question that I have been asked more recently… “when do you think the Club will reopen?” Like you, I don’t know but I sure hope to see you sooner than later!

Please continue to keep safe and healthy. We can’t wait to get back to it!

Danielle, GM


4/9/20

Dear Member,

I hope this message finds you all doing well and staying healthy. As you know, the Aspen Hill Club has stopped membership dues from being processed until the Club reopens. We certainly understand this is a difficult time for all. Whether it is a financial difficulty or the simple fact of missing your daily activity, personal contact with your closest friends, or the day-to-day routine you developed at the Club, we miss it all along with you and feel the financial burden as well.

Please know that the Aspen Hill Club did pay the team through March 31, 2020 and continues to provide payroll to those that continue to provide services and are able to work remotely. Many of you have asked if there is a way that you can contribute to help cover payroll costs. For those of you that would like to and can help, we have created a link in which you can do so. This Labor Fund will help in defraying payroll costs that have been incurred since our closure and those moving forward.

To donate, click HERE. Once you click on the link, you will be sent to an email address where you will reply with your name, amount you would like to contribute, and method of payment. Billing your account for the Labor Fund would be simplest as we have that information on file. However, if you elect a different payment method, you can state that in your email and a call will be placed to assist you in that process. This amount will appear as an Aspen Hill Club Labor Fund Contribution on the May 1, 2020 statement. This is an optional donation and any amount can help.

I thank you in advance for anything you can do to support us and our continued effort during this time.

Stay safe and healthy!

Danielle Bouchard and our AHC Team


4/6/20

Many of you have inquired if pool construction has continued during this mandated closure. Prior to the mandated closure from Governor Hogan, we had uncovered that our existing pool roof would need to be replaced. That discovery was not anticipated from either a construction or financial perspective.  Prior to closing, we did have engineers and architect’s review and inspect the roof. We have since run into another issue regarding the roof and method of replacement. Once plans can be devised, those will be sent for permitting. Based on recent conversations, I sense these two processes will take several weeks.

I do understand that many of you have been hopeful that we would be returning to a completed project. I have been hoping for the same; although, I believe that may not be a likely scenario. I will keep you informed as I am provided more information over the upcoming weeks.

As always, I thank you for your patience and understanding at this time. More importantly, I hope that you are keeping safe and as healthy as possible.

The team and I hope to see you soon!

Respectfully,

Danielle Bouchard, GM

Aspen Hill Club


3/31/20

Dear Member,

I hope this message finds you well, although I know it is difficult to be isolated and away from your AHC family, it is best for us all. The team and I hope that we can see you soon and get back to our day-to-day routine!

We are in the process of generating statements for products and services that were purchased March 2 through March 16, 2020.  As you know, your invoice is usually sent to you via the mail; however, at this time, we are processing invoices remotely which means we are not in the office at the Aspen Hill Club.  That makes the normal process of sending invoices via the regular postal mail difficult. Also note:  You are not being billed for your monthly dues at this time.

Our alternative at this time is to send your invoice to you via email.  We understand that some of you have not provided your email address to us as of yet. In order to provide you with an accurate accounting of your purchases made March 2 through March 16, 2020, we are requesting that you send your email address to: tlee@aspenhillclub.com

Having your email address will ensure that we provide you with information necessary regarding your Aspen Hill Club account. This invoice will be the last one you receive until the Club is open again which we hope takes place soon.

Until we see you again, please be safe and stay healthy.

Sincerely,

Danielle Bouchard, GM

Aspen Hill Club


3/25/20

Dear Members,

The continued evolving events related to COVID-19 have unsettled us all. While we are confident that the Aspen Hill Club and its members and staff are diligent and resilient enough to withstand the coronavirus pandemic, it is important to know that we are facing this hardship together. With that said, we will not be processing your membership dues scheduled to be billed on April 1, 2020. Any purchases made between March 2 through March 16, prior to our mandated closure will be processed on April 1, 2020 which will appear on your next statement.

We thank you in advance for your continued support. The team misses its Aspen Hill Club members and our day-to-day contact with you. We are working toward keeping you engaged in one format or another with social media, Facebook Live, Twitter, Instagram along with our website. We can’t wait to see you again!

We will continue to provide you with updates as they become available to us.

Stay safe and healthy!

Respectfully,

Danielle Bouchard and your AHC Team


3/19/20

Dear Members,

We understand you have questions regarding your membership account or status.  We are still working on how we will proceed in the next week regarding member accounts.  It is important that we reach out collectively and not individually at this time.  We ask for your patience and promise to get back to you with a response regarding your membership.

Thank you
-Management


3/17/20

Dear Member,

Today is day one of our Club closure as mandated by Governor Hogan. These are certainly difficult times for you and for our AHC Team.

We do hope that you are practicing social distancing and are doing what you can to remain healthy and virus free. By doing so, it will provide us an opportunity to get back to business sooner rather than later, something we all look forward to.

AHC will ensure that members will be made whole for the closure related to the COVID-19 outbreak. Once we know how long the closure will be, we will then be able to assess what will take place. During this closure, all voice mails and emails will be returned once the Club reopens. We thank you in advance for your patience regarding this.

We hope this message finds you doing well and not struggling too much with the recent demands. If and when you can, take a nice walk outside, stretch when possible, use those extra cans of soup you have in your cabinets as weights and continue to maintain your fitness. Ultimately, it will help your overall wellbeing!

Hope to see you soon.

Danielle Bouchard and your AHC Team


3/16/20

Dear Member,

We realize that this is a challenging time for all which makes this announcement more difficult to make.  Governor Hogan has mandated that all gyms close by 5:00pm today.  With that said, the Club will be closing at 5:00pm until we are told we can re-open.

We support the Governor’s decision as it is important that we protect our team and the members.  We ask that you continue to do your part in staying healthy and minimizing exposure.

Many of you will have questions about refunds for classes, court time and other prepaid items.  Once we are clear on our date to reopen, we will then be better prepared to assess the answer to those questions.  In reference to that, we do ask for your continued patience.

We will continue to keep you updated via social media and other methods of communication.  We ask that you not send emails or leave phone messages as those will not be responded to during this time as our team will not be at the Club during this time of closure.

Thank you for your continued support during this very difficult time.

Best of health,
Danielle Bouchard & Your AHC Team